Your brand
Logo, two colors, contact details and the proof you choose: credentials, badges, a featured review, stats.
Brightwell Home Co.#12324A#FFB547
The human layer for customer communication
Break barriers with video.
Put a real face behind every introduction, appointment, follow-up and customer moment. Video Intros asks the right person on your team for a short personal video, delivers it on a page that carries your brand, and shows you who watched.
An automated reminder reads “Your appointment is tomorrow at 2:00 PM. Reply C to confirm.” Then a message arrives from the sample company Alder & Finch Realty: “Alder & Finch Realty: Morgan recorded a quick video for you: app.videointros.com/alder-finch/v/…” Opening it shows Morgan’s video on a page in the company’s brand, with the agent’s profile, credentials, a review and contact details.
Alder & Finch Realty conversation on Jordan’s phone
Alder & Finch Realty: Morgan recorded a quick video for you: app.videointros.com/alder-finch/v/…
Tuesday, October 6
9:41
Alder & Finch Realty
Alder & Finch Realty: Morgan recorded a quick video for you: app.videointros.com/alder-finch/v/…
48219
Your appointment is tomorrow at 2:00 PM. Reply C to confirm.
See it in action
Fifteen seconds.
One real person.
Follow one appointment from the moment it is booked to the moment the customer knows who is coming. Every screen is the working product, shown with sample people.
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A moment happens.
A showing is booked for tomorrow at 2:00 PM. That moment becomes a request for one short video.
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The right person is asked.
Video Intros texts Morgan, the agent on the appointment, with a personal recording link. Nobody has to remember to do it.
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Fifteen seconds, script on screen.
Morgan opens the link on a phone. There is no app to install. The words sit by the lens, and a retake is one tap away.
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It arrives as a person.
Jordan gets a message with an animated preview of Morgan waving, and a link to the full video.
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Your brand. Your person. Their moment.
The video plays on a page with your logo and colors, the agent’s profile, what to expect and your proof. This is the real page.
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You know what happened.
Delivered, opened, played, watched to the end, tapped to call. Follow-up starts from facts, and the first meeting starts with a familiar face.
Tuesday, October 6
9:41
Showing with Jordan
Tomorrow at 2:00 PM · Alder & Finch Realty
Alder & Finch Realty conversation on Morgan’s phone
Alder & Finch Realty: Record a quick Video Intro for Jordan (tomorrow at 2:00 PM): app.videointros.com/alder-finch/r/…
Alder & Finch Realty conversation on Jordan’s phone
Alder & Finch Realty: Morgan recorded a quick video for you: app.videointros.com/alder-finch/v/…
JordanShowing · tomorrow at 2:00 PM · Morgan E.
- Sent
- Delivered
- Opened
- Video started
- Watched 75%
- Completed
- Tapped “Call or text”
One video’s measured events. Sample data.
People don’t need
another text.
- 63%of consumers say a short video is how they would most like to learn about a product or service.
- 85%say a video has convinced them to buy a product or service.
- 89%say video quality affects their trust in a brand.
Source: Wyzowl, State of Video Marketing 2026. Survey of 266 marketing professionals and online consumers, conducted in late 2025. These figures describe video in general. They are not measurements of Video Intros.
Video Intros turns that behavior into a repeatable customer experience.
How it works
From trigger
to trust.
Video Intros is not a recorder. It knows when a human video should happen, asks the right person for it, delivers it in your brand and tells you what happened next.
The full walkthrough-
01
The moment happens
A lead arrives, an appointment is booked, an offer changes or a customer reaches a milestone.
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02
The right person records
Video Intros asks the professional assigned to that customer for a short personal video. The words are on screen and it takes about 15 seconds.
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03
The client sees a face
The customer receives a page in your brand with the person who is actually serving them, what to expect, and the proof you choose to show.
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04
You know they engaged
Delivery, opens, plays, watch progress and taps are measured for every video. Nothing is estimated.
Automate the workflow. Not the relationship.
The old way
- 48219Your appointment is tomorrow at 2 PM.
- 48219Reply C to confirm or R to reschedule.
- 48219Reminder: your appointment is today.
- 48219Your technician is on the way.
- 48219How did we do? Rate us 1–5.
Accurate. On time. From nobody.
The human way
Alder & Finch Realty: Morgan recorded a quick video for you: app.videointros.com/alder-finch/v/…
The same workflow. The same timing. A person the customer will recognize at the door.
The enemy is not automation. It is the faceless message. Keep the workflow automatic, and let a person carry it.
The actual product
The product.
Not a promise.
These are the working screens, rendered by the product itself. Only the people and companies are made up.
The requestA name, a time and three steps. No app to install. The scriptThe words sit by the lens, so eye contact comes naturally. One takeReview it, keep it or retake it. Then it is done. The client pageYour logo, your colors, your person, your proof. Brand & PageEdit on the left. The real page updates on the right. TouchpointsThe moments you record for, each with its own script.
Who it is for
Built for businesses that run on trust.
If a customer is about to deal with a person, that person should arrive first. Real estate and home services have ready-made presets today. The same pattern fits every moment below.
Explore industries-
Real Estate
A showing is booked
“Hi Jordan, it’s Morgan. I’ll meet you at the property tomorrow at 2:00 and walk it with you.”
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Home Services
An in-home estimate is scheduled
“Hi Jordan, I’m Sam. I’m the one coming to your door tomorrow. I’ll take a look and walk you through your options.”
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Insurance
A policy review is on the calendar
“Hi Jordan, it’s Dana. Before we talk Thursday, here’s what I’ll bring and what I’ll ask you.”
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Automotive
A test drive is confirmed
“Hi Jordan, I’m Chris. The car you asked about will be out front and ready when you get here.”
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Healthcare & Patient Services
A first visit is booked
“Hi Jordan, I’m Priya at the front desk. Here’s where to park and who you’ll meet first.”
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Financial Services
A discovery meeting is set
“Hi Jordan, I’m Alex. Our first conversation is about your goals. There’s nothing to prepare.”
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Legal
A consultation is scheduled
“Hi Jordan, I’m Taylor. I’ll be the one on your consultation, and here’s how the hour will go.”
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Professional Services
A proposal is sent
“Hi Jordan, it’s Robin. I just sent the proposal. Here’s the one page I’d read first.”
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Beauty & Wellness
A first appointment is booked
“Hi Jordan, I’m Jamie. I’ll be taking care of you on Saturday. Bring a photo of what you have in mind.”
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Hospitality
A stay or event is coming up
“Hi Jordan, I’m Casey. I’ll be at the desk when you arrive on Friday.”
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Education & Admissions
A campus visit is scheduled
“Hi Jordan, I’m Sky from admissions. I’ll meet your family at the front gate at ten.”
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Recruiting & Staffing
An interview is set
“Hi Jordan, it’s Lee. You’re meeting the hiring manager Tuesday. Here’s what they care about.”
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Customer Success
A new account is handed over
“Hi Jordan, I’m Avery, your point of contact from here on. Kickoff is Monday.”
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B2B Sales
A demo is booked
“Hi Jordan, I’m Quinn. I read your note, and I’ll start Thursday’s demo with the workflow you described.”
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Local Businesses
A new customer books for the first time
“Hi Jordan, I’m Pat. I own the shop, and I’ll be the one helping you on Saturday.”
Touchpoints
An intro is just
the beginning.
A touchpoint is a moment you decide deserves a face. Each has its own script, its own page copy and its own context: an appointment, a status update, a milestone, or simply a personal message.
- IntroNo context
A new lead hears from a person first.
- AppointmentAppointment
The customer knows who is coming.
- UpdateStatus
News lands with a face, not a form letter.
- MilestoneMilestone
The big moments get marked.
- Follow-upNo context
A check-in that sounds like one.
- Thank youNo context
The relationship outlasts the sale.
What the customer sees
Your brand. Your person.
The right moment.
Three layers make every Video Intro. The organization sets the first once, each team member owns the second, and the touchpoint supplies the third.
Your person
Name, title and photo, with their own phone, email, website, reviews link and social profiles.
Sam R.Project Specialist
The right moment
The touchpoint says why the video exists, and sets the headline, the context line and what to expect.
In-Home EstimateAppointment
A human customer experience.
Engagement analytics
Don’t just send it.
Know what happened.
Every video leaves a trail of measured events, from the request to the last second watched. Nothing is estimated, so the numbers mean what they say.
- Request opened
- Recording started
- Video submitted
- Sent
- Delivered
- Page opened
- Video started
- Watched 25%, 50%, 75%
- Completed
- Taps on call, email, website and reviews
Integration-ready
Built to sit inside
your workflow.
The moment should start the request. Video Intros is architected for that: every request enters through one door that outside systems can use. Here is exactly what is live, and what is next.
Live today
- Requests created by your team in Video Intros
- Mobile recorder with an on-screen script, in the browser
- Branded client pages with a profile for each team member
- Touchpoints with industry presets for real estate and home services
- Delivery by text message with an animated preview
- Measured engagement for every video
Planned
- CRM connections, so a new lead or deal stage starts a request
- Calendar connections, so a booked appointment starts a request
- Lead-source and workflow-tool connections
- A public API for your own systems
- Self-service sign-up
An integration is listed as available here only once it is live.
FAQ
Straight answers.
What is Video Intros?
Video Intros is a personalized video platform for businesses. It prompts a specific person on your team to record a short video for a specific customer at a specific moment, delivers it on a page that carries your brand, and measures whether it was opened and watched.
How does Video Intros work?
A moment happens, such as a booked appointment. Video Intros asks the assigned professional to record a short video on their phone, with the words on screen. The customer receives a text with a link to a branded page where the video plays. You see whether it was delivered, opened and watched.
Who is it for?
Any business where a customer is about to deal with a person: real estate teams, home services companies, insurance agencies, dealerships, financial and legal practices, patient-services teams, recruiters, and B2B sales and customer success teams. Real estate and home services have ready-made touchpoint presets today.
Is it only for sales teams?
No. It fits anyone a customer is about to meet or hear from: technicians, coordinators, advisors, account managers and owners. Sales is one moment among many.
When should I send a personalized video?
Before a first meeting or appointment, when something changes (an offer, an estimate, a schedule), at a milestone, after a missed appointment, and as a thank-you. The best moments are the ones where a customer is waiting to find out who they are dealing with.
Can it work with my CRM or lead source?
Not yet as a self-serve integration. Today, requests are created by your team inside Video Intros. The platform is built so that outside systems can start a request, and connections to CRMs, lead sources and calendars are planned. An integration will be listed as available only once it is live.
Can each team member have a profile?
Yes. Each person has a name, title and photo, and can have their own phone, email, website, Google reviews link and social profiles. When a personal detail is not set, the organization’s detail is shown instead.
Can I use my company’s branding?
Yes. The client page uses your logo and two brand colors. Readable text colors are chosen automatically, so light and dark brands both work. You also choose which sections appear and in what order. A small “Powered by Video Intros” line sits at the bottom of the page.
What engagement does it track?
For every video: whether the request was opened and recorded, whether the message was sent and delivered, whether the page was opened, whether the video started, watch progress at 25%, 50% and 75%, completion, and taps on the page’s links such as call, email, website and reviews. These are measured events, not estimates.
How long are Video Intros?
Fifteen seconds, by design. That is short enough to record between appointments and to watch the moment it arrives.
Does it replace text messaging?
No. The video is delivered by text message. Video Intros replaces the faceless part of the message, not the channel.
Can it be used after the first introduction?
Yes. Touchpoints cover the whole relationship: appointments, updates, milestones, follow-ups and thank-yous. Each touchpoint has its own script and its own page copy.
Do customers or team members need to install an app?
No. The recorder and the client page both open in the phone’s browser from a link.
Is Video Intros available now?
Video Intros is in early access. Each organization is set up with our team directly; there is no self-service sign-up yet. You can request early access on this site.
Show up before you show up.
Bring Video Intros to your team. We set up each organization with you directly during early access.